Deskripsi Pekerjaan
Join Teleperformance as a Customer Service Representative in George Town, Penang, where you'll be at the forefront of delivering exceptional customer experiences. This role offers the opportunity to work with global clients, handle diverse inquiries, and develop critical communication skills in a dynamic call center environment. As a key member of our service team, you'll contribute to our mission of building lasting customer relationships while advancing your career in the customer service industry. Teleperformance provides comprehensive training and a supportive workplace culture designed for professional growth and success.
Tanggung Jawab
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve customer inquiries and complaints efficiently
- Document interactions and maintain accurate customer records
- Meet performance metrics for response time and resolution rate
- Collaborate with team members to ensure consistent service quality
- Adhere to company policies and data security protocols
- Identify opportunities for process improvements
Kualifikasi
- High school diploma or equivalent qualification
- Minimum 1 year customer service experience preferred
- Excellent verbal and written communication skills
- Proficiency in basic computer applications
- Strong problem-solving abilities and patience
- Ability to work flexible shifts including weekends
- Fluency in English and Bahasa Malaysia