Deskripsi Pekerjaan
Join Teleperformance as a Customer Service Representative in Kuala Lumpur and become an essential part of our global customer experience team. We're seeking dynamic individuals passionate about delivering exceptional service while representing world-renowned brands. In this role, you'll handle diverse customer inquiries through multiple channels, resolve complex issues with empathy and efficiency, and contribute to our mission of creating positive interactions. Enjoy comprehensive training, career development opportunities, and a collaborative work environment that values your growth. Teleperformance offers competitive benefits, performance-based incentives, and a pathway to advancement within our industry-leading organization. If you thrive in fast-paced settings and possess strong communication skills, we invite you to build your career with us.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and live chat
- Resolve customer issues efficiently with first-contact resolution
- Document interactions and update customer information in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Adhere to company policies and data security protocols
- Continuously enhance product knowledge and service skills
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience
- Fluency in English and Bahasa Malaysia
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software and MS Office
- Ability to work flexible shifts including weekends
- Positive attitude with customer-centric mindset