Deskripsi Pekerjaan
Join Teleperformance, a global leader in outsourced customer experience management, as a Customer Service Representative in our Penang hub. This dynamic role offers the opportunity to deliver exceptional service to international clients while developing valuable communication and problem-solving skills. We provide comprehensive training, career advancement opportunities, and a supportive team environment. As part of our diverse workforce, you'll gain exposure to multicultural interactions and build transferable skills in digital and voice-based customer engagement. Teleperformance offers competitive compensation, performance bonuses, and a range of employee benefits designed to support your professional growth and work-life balance.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer issues and complaints with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Meet or exceed key performance metrics (KPIs) including first-call resolution
- Collaborate with team members to enhance service quality
- Adhere to company protocols and data security standards
- Participate in ongoing training and development programs
Kualifikasi
- Minimum SPM or equivalent qualification
- Excellent verbal and written communication skills in English
- Basic proficiency in Microsoft Office applications
- Strong problem-solving and conflict resolution abilities
- Ability to work shifts including weekends and public holidays
- Customer service experience preferred but not essential
- Positive attitude and willingness to learn new technologies