Deskripsi Pekerjaan
We are currently looking for a motivated and empathetic Customer Service Representative to join our growing team at Private Advertiser. In this role, you will be the first point of contact for our valued customers, ensuring they receive top-notch support and service. We pride ourselves on delivering exceptional customer experiences, and we are looking for someone who shares our passion for problem-solving and building relationships.
Your primary focus will be to assist customers with inquiries, resolve complaints, and provide detailed information about our products. You will play a crucial role in maintaining customer satisfaction and loyalty. If you are a proactive individual who thrives in a fast-paced environment and enjoys helping others, we encourage you to apply. We offer a competitive salary package to reward your hard work and dedication.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, or chat with professionalism and empathy.
- Resolve customer complaints and issues efficiently to ensure high satisfaction levels.
- Provide accurate and up-to-date information regarding products and services.
- Document all customer interactions and transactions accurately in the CRM system.
- Collaborate with internal teams to resolve complex issues and improve processes.
- Identify opportunities for upselling and cross-selling products where appropriate.
- Stay updated on product knowledge and company policies to assist customers effectively.
Kualifikasi
- High school diploma or equivalent; Bachelor’s degree in a relevant field is a plus.
- Previous experience in customer service or a call center environment is preferred.
- Excellent verbal and written communication skills in English and Indonesian.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Proficiency in using computer applications and customer relationship management (CRM) software.
- A customer-centric attitude with a passion for helping others.
- Reliable internet connection and a quiet workspace are required for remote work.