Deskripsi Pekerjaan
Join Willfitness Indonesia as a Customer Service Representative and become the frontline ambassador of our brand! In this pivotal role, you'll be the first point of contact for our valued customers, delivering exceptional service experiences that build loyalty and drive satisfaction. You'll handle inquiries, provide detailed product information, resolve concerns with empathy and efficiency, and ensure seamless communication across all touchpoints. Our ideal candidate thrives in dynamic environments, possesses excellent problem-solving skills, and shares our passion for customer-centric excellence. Enjoy competitive compensation in Bali's vibrant setting while contributing to a company dedicated to fitness and wellness innovation. This full-time position offers growth opportunities within a supportive team environment.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat channels
- Provide accurate product information and service details
- Resolve customer complaints and issues promptly
- Update customer records and maintain documentation
- Collaborate with sales and support teams
- Meet performance metrics for response time and satisfaction
- Identify opportunities for service improvement
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- 1+ years customer service experience
- Fluent in Bahasa Indonesia and English
- Strong communication and interpersonal skills
- Proficient with CRM software and MS Office
- Ability to work flexible hours including weekends
- Positive attitude under pressure
- Basic knowledge of fitness industry preferred