Deskripsi Pekerjaan
Join Intellipro Solutions Philippines Corp. as a Customer Service Representative and become a vital part of our healthcare support team. In this dynamic role, you'll deliver exceptional service to healthcare members and providers through accurate, empathetic communication in a fast-paced Business Process Outsourcing (BPO) environment. You'll serve as the primary point of contact, resolving inquiries, managing accounts, and ensuring seamless healthcare experiences while maintaining compliance with industry standards.
This position offers an opportunity to develop your customer service expertise in a specialized healthcare setting, where your problem-solving skills directly impact patient satisfaction and provider relationships. You'll work collaboratively within a supportive team culture that values continuous learning and professional growth.
Tanggung Jawab
- Respond to inbound inquiries from healthcare members and providers via phone, email, and chat channels
- Resolve account-related issues and service concerns with empathy and accuracy
- Document all customer interactions and update information in CRM systems
- Collaborate with healthcare teams to resolve complex service escalations
- Maintain high performance standards for call handling time and customer satisfaction metrics
- Adhere to healthcare compliance protocols and confidentiality standards
Kualifikasi
- High school diploma or equivalent; college education preferred
- Minimum 6 months of customer service experience in BPO or healthcare sector
- Excellent communication skills in English and Filipino
- Strong problem-solving abilities and conflict resolution skills
- Ability to thrive in a fast-paced, high-volume call center environment
- Proficiency with CRM systems and basic computer applications