Deskripsi Pekerjaan
Join Adriana Gold Sdn Bhd as a Customer Service Representative and become the vital connection between our company and valued customers. We're seeking passionate individuals who thrive in dynamic environments and are committed to delivering exceptional service experiences.
As a key member of our customer support team, you'll handle inquiries, resolve issues, and provide information about our products and services. This role offers an excellent opportunity to develop your communication skills while contributing to our company's growth and customer satisfaction goals.
We offer a competitive salary range of RM 1,700 – RM 2,000 per month, comprehensive medical insurance, and clear pathways for career advancement. Whether you're starting your professional journey or looking to enhance your customer service expertise, Adriana Gold provides a supportive environment where your contributions are valued.
Our commitment to employee development means you'll receive ongoing training and mentorship to help you excel in this role and beyond. If you're a good listener, patient, and enjoy helping others, we encourage you to apply and join our dedicated team in Kota Bharu.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner
- Resolve customer complaints and issues efficiently while maintaining high satisfaction levels
- Provide accurate information about company products, services, and policies
- Document all customer interactions and maintain detailed records in our CRM system
- Collaborate with other departments to resolve complex customer issues
- Identify opportunities for service improvements and communicate suggestions to management
- Meet or exceed performance metrics including customer satisfaction scores and response times
- Stay updated on product knowledge and company policies to provide accurate information
Kualifikasi
- Minimum SPM or equivalent qualification
- Excellent communication skills in both Malay and English
- Strong problem-solving abilities and customer-focused mindset
- Proficient in basic computer applications and comfortable learning new software
- Previous customer service experience is preferred but not required for motivated candidates
- Ability to remain calm and professional in challenging situations
- Good organizational skills with attention to detail
- Willingness to work flexible hours if required