Deskripsi Pekerjaan
Are you a dedicated professional with a passion for delivering exceptional service? Howel and Co Indonesia is currently looking for a motivated Customer Service Representative to join our growing team. In this pivotal role, you will serve as the face of our company, ensuring that every client interaction is handled with professionalism, empathy, and efficiency.
We are seeking an individual who can manage a high volume of customer inquiries across various platforms, from phone calls to digital messages. Your primary focus will be to resolve complaints, process orders, and provide product information that enhances the overall customer experience. If you are ready to contribute to a dynamic team and thrive in a customer-centric environment, we invite you to apply for this exciting contract opportunity.
Tanggung Jawab
- Respond to customer inquiries and resolve complaints via phone, email, and live chat in a timely manner.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Maintain a deep understanding of our products and services to provide accurate information.
- Document all customer interactions and account updates within the CRM system.
- Collaborate with the logistics and sales teams to resolve complex service issues.
- Identify opportunities to improve the customer service process and customer satisfaction.
- Adhere to all company policies and quality standards during every interaction.
Kualifikasi
- High school diploma or equivalent; Bachelor’s degree is preferred.
- Proven experience in customer service, call center, or retail environments.
- Excellent verbal and written communication skills in both English and Bahasa Indonesia.
- Strong problem-solving abilities and a keen attention to detail.
- Proficient in using Microsoft Office Suite and basic CRM software.
- Ability to work well under pressure and meet performance targets.
- A friendly, patient, and professional demeanor with a customer-first mindset.