Deskripsi Pekerjaan
Join the dynamic team at Golden Dragon Motor Sales Corp as a Customer Service Representative! As the first point of contact for our valued customers, you'll play a crucial role in delivering exceptional service experiences. This full-time position offers an exciting opportunity to develop your communication skills while representing a trusted name in the automotive industry. We're seeking passionate individuals who thrive in fast-paced environments and are committed to resolving customer inquiries with professionalism and empathy. Our comprehensive training program ensures you'll gain expertise in our product offerings while building lasting relationships with clients. Golden Dragon Motor Sales Corp fosters a supportive workplace culture where your contributions make a real impact. If you're ready to launch or advance your customer service career, we invite you to apply and become part of our growing team.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer complaints and issues with timely, effective solutions
- Process orders, returns, and service requests accurately
- Document all customer interactions in CRM systems
- Collaborate with sales and technical teams to resolve complex issues
- Meet/exceed performance metrics including call handling time and CSAT scores
- Maintain product knowledge across automotive inventory and services
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service/call center experience
- Excellent verbal/written communication skills in English and Filipino
- Strong problem-solving abilities with customer-focused mindset
- Proficiency with CRM software and MS Office applications
- Ability to multitask in high-pressure environments
- Positive attitude with patience and empathy for diverse customer needs