Deskripsi Pekerjaan
Join Golden Dragon Motor Sales Corp as a Customer Service Representative and become the voice of our valued clients! We're seeking dynamic individuals to handle inbound/outbound calls, resolve inquiries, and ensure exceptional customer experiences in our fast-paced automotive sales environment. This role requires strong communication skills, problem-solving abilities, and a passion for delivering outstanding service. You'll be part of a supportive team that values professionalism and growth, with opportunities to develop your career in the automotive industry.
At Golden Dragon Motor Sales Corp, we foster a culture of excellence and customer-centric values. Our representatives play a crucial role in maintaining our reputation for quality service and building lasting client relationships. We provide comprehensive training, competitive compensation, and a collaborative work environment where your contributions are recognized and rewarded. If you're ready to make a difference in customers' lives while advancing your career, we encourage you to apply!
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer concerns and complaints with empathy and efficiency
- Process orders, returns, and service requests accurately
- Document interactions and maintain detailed customer records
- Collaborate with sales and technical teams to resolve complex issues
- Meet performance metrics including call handling time and satisfaction scores
- Identify opportunities to upsell products and services
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service/call center experience
- Excellent verbal and written communication skills in English and Filipino
- Strong problem-solving and conflict resolution abilities
- Proficiency in CRM software and MS Office applications
- Ability to multitask in a fast-paced environment
- Positive attitude with customer-focused mindset