Deskripsi Pekerjaan
Join Golden Dragon Motor Sales Corp as a Customer Service Representative and become the cornerstone of our customer experience! In this full-time role, you'll serve as the primary point of contact for clients seeking assistance with our premium motor vehicles. We're seeking dynamic individuals with exceptional communication skills to handle inquiries, resolve concerns, and build lasting relationships with customers across Cebu. As part of our award-winning call center team, you'll contribute to our reputation for excellence in automotive sales and service while enjoying competitive compensation and a supportive work environment.
Golden Dragon Motor Sales Corp is committed to employee growth and provides comprehensive training to ensure you succeed in this customer-facing position. You'll gain valuable experience in the automotive industry while developing skills in conflict resolution, product knowledge, and multi-channel communication. Our company culture celebrates teamwork and recognizes outstanding performance, making this an ideal opportunity for motivated professionals seeking a rewarding career in customer service.
Tanggung Jawab
- Handle inbound/outbound calls and digital communications regarding vehicle sales, financing, and after-sales services
- Resolve customer inquiries, complaints, and technical issues with empathy and efficiency
- Process orders, schedule appointments, and maintain accurate customer records in CRM systems
- Collaborate with sales and service departments to ensure seamless customer journeys
- Meet performance metrics including call handling time, first-contact resolution, and satisfaction scores
- Continuously update product knowledge on new vehicle models, promotions, and policies
- Identify upsell opportunities for vehicle accessories, extended warranties, and maintenance packages
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 1 year call center or customer service experience
- Fluency in English and Filipino with clear communication skills
- Proficiency in CRM software and Microsoft Office applications
- Strong problem-solving abilities and conflict resolution techniques
- Ability to work flexible hours including weekends and holidays
- Positive attitude and customer-centric mindset
- Basic automotive knowledge or willingness to learn industry-specific terminology