Deskripsi Pekerjaan
Join Igo Digital High Technology as a Customer Service Representative and become the voice of our brand! We're seeking passionate individuals who thrive in dynamic environments to deliver exceptional customer experiences across multiple channels. In this vital role, you'll handle inquiries, resolve issues, and build lasting relationships with our diverse client base. Enjoy comprehensive training, career advancement opportunities, and a collaborative team culture committed to excellence. If you're ready to make a tangible impact while developing valuable professional skills, this is your chance to grow with an innovative technology leader in Metro Manila.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat channels
- Resolve product/service issues with empathy and efficiency
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to resolve complex issues
- Meet performance metrics including response time and CSAT scores
- Identify opportunities to improve customer experience
- Stay updated on product knowledge and company policies
Kualifikasi
- High school diploma or equivalent; college graduates preferred
- Excellent communication skills in English and Filipino
- Strong problem-solving and conflict resolution abilities
- Proficiency in CRM software and MS Office
- Ability to multitask in a fast-paced environment
- Patient, empathetic, and customer-focused mindset
- Previous call center or customer service experience is a plus