Deskripsi Pekerjaan
Join Manulife, a globally trusted financial services leader, as a Customer Service Representative and become part of a supportive, collaborative environment where your growth matters. We're seeking empathetic communicators to deliver exceptional service to our diverse clientele, ensuring their needs are met with professionalism and care.
At Manulife, you'll thrive with comprehensive benefits, including health and wellness programs, competitive compensation, and clear career advancement paths. Our commitment to employee development means you'll receive ongoing training and mentorship to sharpen your skills and explore new opportunities within our dynamic organization.
As a key member of our customer experience team, you'll play a vital role in building lasting relationships and reinforcing Manulife's reputation for excellence. If you're passionate about helping others and seek a workplace that invests in your future, this is your chance to make an impact while growing professionally.
Tanggung Jawab
- Handle inbound customer inquiries via phone, email, and chat channels with professionalism and empathy
- Resolve product, service, and billing issues while maintaining high customer satisfaction
- Document interactions accurately in CRM systems and follow established protocols
- Collaborate with cross-functional teams to resolve complex customer escalations
- Proactively identify opportunities to improve customer experience workflows
- Meet performance metrics including call quality, resolution times, and CSAT scores
- Stay current on product knowledge and regulatory compliance requirements
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- Minimum 1 year customer service or call center experience
- Excellent verbal and written communication skills in English and Tagalog
- Strong problem-solving abilities with customer-centric approach
- Proficiency in CRM systems and Microsoft Office applications
- Ability to multitask in fast-paced environment while maintaining composure
- Willingness to work flexible schedules including evenings and weekends