Deskripsi Pekerjaan
Are you passionate about delivering exceptional experiences and building lasting relationships with clients? Precision Communication Technology is seeking a dedicated and enthusiastic Customer Service professional to join our growing team in the heart of Kuala Lumpur City Centre.
In this dynamic role, you will be the face of our brand, acting as the primary point of contact for our valued customers. We pride ourselves on our modern office environment and commitment to employee development. You will have the opportunity to leverage your communication skills to resolve complex inquiries, provide detailed product information, and ensure every customer interaction leaves a positive impression.
At Precision Communication Technology, we believe in rewarding hard work. You will enjoy competitive benefits, a supportive team culture, and clear pathways for career advancement. If you are looking for a full-time position that offers stability, growth, and the chance to make a real impact, we want to hear from you.
Tanggung Jawab
- Manage inbound and outbound customer calls and emails with a focus on high-quality service and first-call resolution.
- Address customer inquiries, complaints, and technical issues efficiently and professionally.
- Update and maintain accurate customer records and account information in the CRM database.
- Provide comprehensive product and service information to assist customers in making informed decisions.
- Collaborate with internal teams, such as sales and technical support, to ensure seamless customer experiences.
- Identify opportunities to upsell products or services while adhering to company guidelines.
Kualifikasi
- Diploma or Certificate in Business, Communication, or a related field is preferred.
- Minimum 1-2 years of experience in customer service or call center operations.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Proficiency in Microsoft Office applications and CRM software.
- Self-motivated with a proactive attitude towards learning and development.