Deskripsi Pekerjaan
Are you a natural problem solver with a passion for delivering exceptional service? Private Advertiser is seeking a dedicated Customer Service Representative to join our growing team in Pulau Indah, Selangor. In this pivotal role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are handled with professionalism and efficiency. We pride ourselves on our customer-centric approach, and we are looking for individuals who thrive in a fast-paced environment and are committed to exceeding expectations. Your day-to-day will involve managing a high volume of incoming calls, resolving complex issues, and maintaining accurate records. We offer a supportive culture where your growth is our priority. If you have a friendly demeanor and a strong drive to help others, we want to hear from you!
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and chat with a high degree of professionalism.
- Resolve customer complaints and issues efficiently while maintaining a positive customer experience.
- Provide accurate product information, pricing, and solutions to meet customer needs.
- Update and maintain customer records and databases accurately and in a timely manner.
- Collaborate with internal teams to resolve escalations and improve service processes.
- Meet daily and weekly performance targets regarding call handling and customer satisfaction.
- Identify opportunities to cross-sell or upsell products based on customer interactions.
Kualifikasi
- Minimum SPM/STPM or Diploma in any field is preferred.
- Minimum 1 year of experience in a customer service or call center environment.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with the ability to build rapport quickly.
- Proficient in using computer applications and CRM software.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- High level of patience, empathy, and problem-solving ability.