Deskripsi Pekerjaan
Are you a dedicated professional with a passion for providing top-notch support? InfiniVAN is excited to announce an opening for a Customer Service Representative to join our expanding team in Makati City. As a key member of our service department, you will play a crucial role in building lasting relationships with our clients by delivering superior service and solutions. We are looking for individuals who are not only skilled in communication but also eager to learn and grow within a supportive corporate environment. If you want to advance your career in a reputable company that values its employees, this is your chance to shine. We offer a collaborative atmosphere where your contributions directly impact our success and customer satisfaction levels.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and chat with a high degree of professionalism and courtesy.
- Resolve customer issues and complaints efficiently while maintaining a positive and empathetic customer experience.
- Provide accurate information regarding products, services, and company policies to ensure client satisfaction.
- Document all customer interactions, feedback, and transactions accurately in the CRM system.
- Collaborate with internal sales and technical teams to address complex customer needs and provide holistic solutions.
- Identify opportunities for upselling and cross-selling products to enhance the customer's value.
- Stay updated on industry trends and product updates to provide informed assistance.
Kualifikasi
- High school diploma or Bachelor’s degree in any field is preferred.
- Proven experience in customer service or call center operations is a strong advantage.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a patient, empathetic demeanor when dealing with clients.
- Proficient in using computer applications, email platforms, and CRM software.
- Ability to work in a fast-paced environment and meet performance targets and KPIs.