Deskripsi Pekerjaan
Join our dynamic team as a Customer Service Representative and become the voice of our brand! We're seeking passionate individuals to handle customer inquiries, promote our innovative products, and drive sales growth. In this onsite role in Clark Freeport Zone, you'll build meaningful customer relationships while resolving issues with empathy and professionalism. Our competitive compensation package includes performance-based incentives and opportunities for career advancement. If you thrive in fast-paced environments and excel at turning challenges into positive experiences, we want to hear from you!
As a key member of our customer experience team, you'll document interactions meticulously to ensure service quality and contribute to continuous improvement initiatives. We provide comprehensive training to develop your product knowledge and communication skills. This position offers a stable work schedule with benefits designed to support your professional growth and work-life balance.
Tanggung Jawab
- Handle incoming customer inquiries via phone with professionalism and efficiency
- Promote products and services to meet/exceed monthly sales targets
- Resolve customer concerns through solution-oriented communication
- Maintain accurate documentation of all customer interactions
- Build rapport with customers to enhance brand loyalty
- Collaborate with team members to achieve departmental goals
- Adhere to company policies and quality standards
Kualifikasi
- High school diploma or equivalent; college graduates preferred
- Minimum 6 months customer service or call center experience
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities and emotional intelligence
- Basic computer proficiency with CRM systems
- Ability to work flexible shifts including weekends
- Residency in Clark Freeport Zone or nearby areas