Deskripsi Pekerjaan
iFive Global is excited to announce an opening for a Customer Service Representative specializing in Healthcare Accounts. If you are looking to advance your career in a top-tier BPO environment, this is the perfect opportunity for you. We are looking for an empathetic and professional individual to manage patient inquiries, process insurance claims, and provide exceptional service to our valued clients. With a competitive salary of ₱48,000 – ₱50,000 per month, we ensure our team is rewarded for their hard work. Join a team that values innovation, integrity, and excellence in customer care. Apply today to become part of our growing family in Quezon City.
Tanggung Jawab
- Handle inbound and outbound customer inquiries related to healthcare accounts, including insurance claims and medical information.
- Assist patients and clients with account management, ensuring all requests are processed accurately and timely.
- Maintain and update patient records in CRM systems with strict adherence to data privacy regulations.
- Resolve complex issues and escalate tickets to senior management when necessary to ensure customer satisfaction.
- Communicate effectively with medical professionals and administrative staff to facilitate smooth operations.
- Conduct follow-up calls to ensure the resolution of customer issues and gather feedback.
- Adhere to company call scripts and quality assurance standards during every interaction.
Kualifikasi
- Minimum of 3 years of proven experience in a Customer Service Representative role, specifically within the Healthcare or Medical Billing sector.
- Excellent command of the English language, both verbal and written, for clear communication with international clients.
- Strong knowledge of basic medical terminology and understanding of insurance processes is highly preferred.
- Proficiency in using computer systems, CRM software, and MS Office applications.
- Ability to work in a fast-paced, target-driven BPO environment while maintaining a positive attitude.
- Strong problem-solving skills and the ability to remain calm under pressure.
- High school diploma or Bachelor’s degree in any field.