Deskripsi Pekerjaan
Join E-Team Workforce Private Corporation as a Customer Service Representative in our Alabang-based virtual process! This is an excellent opportunity for fresh graduates to launch their careers in customer service. As a CSR, you'll be the first point of contact for valued customers, resolving inquiries with empathy and professionalism while ensuring exceptional experiences. Our virtual environment offers flexibility and growth opportunities in a dynamic call center setting. We provide comprehensive training to help you develop critical communication and problem-solving skills. If you're a motivated individual passionate about customer satisfaction and seeking a contract role with competitive compensation, apply now to become part of our dedicated team serving diverse clients nationwide.
Tanggung Jawab
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions accurately in CRM systems
- Collaborate with team members to address complex issues
- Meet performance metrics for response time and resolution
- Provide product/service information to customers
- Escalate unresolved issues to appropriate departments
- Maintain positive customer relationships throughout interactions
Kualifikasi
- Open to fresh graduates and entry-level candidates
- Excellent communication skills in English and Tagalog
- Basic computer literacy and typing proficiency
- Ability to work in a virtual/home-based environment
- Strong problem-solving and active listening abilities
- Customer-focused mindset with patience and empathy
- Willingness to work on a contractual basis
- Reliable internet connection and quiet workspace