Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for customer service and sales coordination? Arch Wood Protection (M) Sdn. Bhd., a leading provider of wood protection solutions, is seeking a dedicated Customer Service Representative and Sales Coordinator to join our team in Kuala Lumpur. In this dual role, you will be the bridge between our customers and our sales team, ensuring seamless communication and exceptional service.
As a key member of our operations, you will handle customer inquiries, process orders, coordinate sales activities, and support the sales team in achieving targets. Your ability to multitask and maintain a positive attitude will contribute directly to our company’s success and customer satisfaction.
In this role, you will manage incoming calls and emails, provide product information, prepare quotations, and follow up on leads. You will also assist in maintaining customer records in our CRM system and collaborate with various departments to ensure timely delivery of services. Your contributions will help us maintain our reputation for excellence in the industry.
We are looking for someone with at least 2 years of experience in a similar role, excellent communication skills in English and Bahasa Malaysia, and proficiency in Microsoft Office. Experience with CRM software is a plus. If you are organized, proactive, and customer-focused, this is the perfect opportunity for you.
We offer a competitive salary package of RM 3,500 – RM 4,500 per month, along with opportunities for professional growth. If you are ready to take on a challenging and rewarding role, we want to hear from you.
Join Arch Wood Protection and be part of a team that values innovation, quality, and customer care. Apply today!
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Process and manage incoming orders, ensuring accuracy and timely fulfillment.
- Liaise with the sales team to coordinate activities, prepare sales reports, and track leads.
- Maintain and update customer databases and CRM systems.
- Prepare quotations, invoices, and other sales-related documents.
- Handle customer complaints and resolve issues efficiently.
- Support the team in achieving sales targets and improving customer satisfaction.
Kualifikasi
- At least 2 years of experience in customer service and/or sales coordination.
- Excellent verbal and written communication skills in English and Bahasa Malaysia.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Experience with CRM software is an advantage.
- Ability to work well in a team and independently.
- Customer-focused mindset with a problem-solving attitude.