Deskripsi Pekerjaan
Are you a results-driven professional looking to advance your career in a dynamic B2B environment? 3o BPO Incorporated is currently seeking an engaged and solutions-oriented Customer Service Representative to join our growing team in Malate, Metro Manila.
In this role, you will act as the primary point of contact for our business clients, ensuring seamless service delivery and fostering long-term professional relationships. We value proactive problem-solvers who can navigate complex inquiries with professionalism and empathy. If you thrive in a fast-paced environment and are committed to delivering top-tier support to business accounts, we want to hear from you.
At 3o BPO, we pride ourselves on a supportive work culture that promotes professional growth and excellence. Join a team where your contributions are recognized and your career development is a priority.
Tanggung Jawab
- Serve as the primary liaison for B2B client accounts, addressing inquiries via phone, email, and live chat.
- Resolve technical or service-related issues by identifying root causes and implementing effective solutions.
- Maintain high levels of client satisfaction through prompt, professional, and accurate communication.
- Document all customer interactions in the CRM system with meticulous attention to detail.
- Collaborate with internal departments to escalate complex issues and ensure timely resolution.
- Meet and exceed individual and team performance KPIs, including response time and customer satisfaction scores.
- Provide feedback to management on recurring client issues to facilitate continuous process improvement.
Kualifikasi
- At least 1-2 years of experience in a B2B or high-volume customer service environment.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a solution-oriented mindset.
- Proficiency in CRM software and general office productivity tools (MS Office/Google Workspace).
- Proven ability to manage multiple client accounts effectively in a fast-paced setting.
- Strong interpersonal skills with the ability to build rapport with business stakeholders.
- High level of reliability, professionalism, and a track record of meeting performance targets.