Deskripsi Pekerjaan
Join Quess as a Customer Service Representative for a prestigious banking account role! This is your opportunity to launch a rewarding career in the financial services sector with comprehensive benefits from day one. We welcome high school graduates with no prior experience – we provide full training to ensure your success.
Work onsite at our modern McKinley Taguig facility while enjoying competitive pay, monthly bonuses, and immediate health coverage (HMO). You'll be part of a dynamic team supporting US banking clients, gaining valuable cross-cultural experience while working during US business hours. This role offers exceptional growth opportunities within a leading BPO provider.
Quess is committed to employee development and workplace excellence. Our supportive environment includes performance incentives, career advancement pathways, and a collaborative team culture. If you're looking for stability, growth, and meaningful work in the financial services sector, this is your perfect starting point.
Tanggung Jawab
- Handle inbound and outbound customer calls for banking account inquiries
- Provide accurate information on account features, transactions, and services
- Resolve customer complaints and issues with empathy and efficiency
- Document all interactions in CRM systems with precision and attention to detail
- Meet performance metrics including call handling time and customer satisfaction scores
- Adhere to banking regulations and company compliance standards
- Collaborate with team members to improve service quality and knowledge sharing
- Participate in ongoing training programs to enhance product knowledge
Kualifikasi
- High school graduate or equivalent (college students welcome)
- No prior experience required – comprehensive training provided
- Excellent communication skills in English (verbal and written)
- Basic computer literacy with typing proficiency
- Ability to work flexible US shift schedule
- Strong problem-solving and customer service orientation
- Willingness to work onsite in McKinley Taguig
- Positive attitude with ability to thrive in fast-paced environment