Deskripsi Pekerjaan
Join Talent Outsourcing Channel Solutions as a Customer Service Representative specializing in banking accounts and become a vital part of our client's financial services team. This full-time role offers a competitive salary package (₱19,000–₱22,000 monthly), flexible scheduling options, and clear career progression pathways. You'll handle inbound/outbound customer inquiries, resolve account-related issues, and ensure exceptional service experiences while working in a supportive, growth-oriented environment.
We're seeking professionals who thrive in dynamic settings where they can make a direct impact on customer satisfaction. Our comprehensive training program covers banking regulations, product knowledge, and advanced communication techniques to set you up for success. With regular performance reviews and skill development opportunities, you'll build expertise in financial services while enjoying work-life balance through our flexible scheduling system.
As an employer committed to employee advancement, we provide continuous learning resources and mentorship programs. This role is ideal for individuals looking to grow their careers in the banking sector while contributing to positive customer experiences. Apply today to join a team that values excellence and professional development.
Tanggung Jawab
- Handle inbound/outbound customer inquiries regarding banking accounts, transactions, and services
- Resolve customer issues efficiently while maintaining high service quality standards
- Document all interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with banking specialists to resolve complex account-related problems
- Meet key performance metrics including call handling time and customer satisfaction scores
- Stay updated on banking products, services, and regulatory compliance requirements
- Participate in regular training sessions to enhance product knowledge and service skills
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience, preferably in banking/finance
- Fluent in English and Filipino with excellent verbal/written communication skills
- Strong problem-solving abilities and conflict resolution techniques
- Proficient in using CRM systems and Microsoft Office applications
- Ability to work flexible shifts including weekends and holidays
- Basic understanding of banking products and financial terminology
- Positive attitude and commitment to delivering exceptional customer experiences