Deskripsi Pekerjaan
Join Nezda Technologies as a Customer Service Representative (BFSI) and unlock a rewarding career in the Banking, Financial Services, and Insurance sector!
We're seeking passionate professionals to deliver exceptional customer experiences while handling complex financial inquiries. This remote role offers a competitive salary package of up to ₱35,000/month plus comprehensive HMO coverage starting from day one.
As a key member of our BFSI team, you'll resolve account issues, process transactions, and build lasting client relationships. We provide extensive training on financial products and compliance protocols to ensure your success. Enjoy the flexibility of remote work while being part of a supportive, growth-oriented environment.
Why Choose Nezda Technologies?
- Industry-leading compensation with performance incentives
- Full HMO coverage effective immediately
- Continuous professional development programs
- Modern remote work infrastructure
- Collaborative team culture
Tanggung Jawab
- Handle inbound/outbound customer interactions for BFSI products (banking, insurance, investments)
- Resolve account inquiries, transaction disputes, and service requests
- Process applications, claims, and account modifications per regulatory standards
- Maintain detailed CRM records of customer interactions and resolutions
- Identify upsell opportunities based on customer profiles and needs
- Adhere to KYC/AML protocols and data security policies
- Collaborate with specialized teams for complex financial solutions
- Participate in quarterly product knowledge training sessions
Kualifikasi
- 1+ years of customer service experience (BFSI background preferred)
- Proficiency in English and Filipino communication
- Strong problem-solving and conflict resolution abilities
- Basic understanding of financial products and services
- Computer literacy with CRM software experience
- Ability to work independently in a remote setting
- Flexible availability for rotational shifts (including weekends)
- Stable internet connection and quiet home office setup