Deskripsi Pekerjaan
Join Teleperformance, a global leader in outsourced customer experience management, as a Customer Service Representative in George Town, Penang. We're seeking dynamic bilingual professionals with exceptional communication skills in Bahasa Malaysia and English to deliver outstanding service to our diverse clientele. This role offers a stimulating environment where you'll become the voice of our clients, resolving inquiries, building relationships, and driving customer satisfaction.
At Teleperformance, we invest in our people through comprehensive training programs, career advancement opportunities, and a supportive team culture. You'll gain exposure to cutting-edge CRM technologies while honing your problem-solving abilities in a fast-paced setting. Our competitive compensation package includes performance incentives and comprehensive benefits designed to support your professional growth and well-being.
If you're passionate about creating positive customer interactions and thrive in multicultural environments, this position offers the perfect platform to develop your career while making a meaningful impact. Apply now to join our award-winning team at the forefront of customer excellence.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and digital channels in Bahasa Malaysia and English
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and maintain detailed case records
- Collaborate with cross-functional teams to resolve complex customer escalations
- Adhere to service level agreements (SLAs) and performance metrics
- Continuously improve processes through feedback and proactive suggestions
- Support product knowledge initiatives and stay updated on company offerings
Kualifikasi
- Fluent verbal and written proficiency in Bahasa Malaysia and English
- Minimum SPM or equivalent qualification; diploma holders preferred
- Minimum 1 year customer service experience in a contact center environment
- Strong problem-solving abilities with attention to detail
- Proficient in Microsoft Office applications and CRM software
- Ability to multitask effectively in a dynamic work setting
- Positive attitude with resilience in handling challenging customer interactions
- Willingness to work flexible shifts including weekends and public holidays