Deskripsi Pekerjaan
Are you a fluent Mandarin speaker looking to advance your career in a dynamic, global environment? Nais Corp is seeking a dedicated and professional Bilingual Customer Service Representative to join our expanding team in Pasig City. In this pivotal role, you will act as the voice of our company, providing top-tier support to our diverse clientele. We are looking for a candidate who excels in fast-paced environments, maintains a positive attitude under pressure, and is committed to delivering exceptional service excellence.
At Nais Corp, we value communication, empathy, and problem-solving. You will handle inquiries across multiple channels, ensuring that every customer interaction strengthens our brand reputation. If you are passionate about connecting with people and thrive on resolving complex issues with efficiency and accuracy, we want to hear from you.
Tanggung Jawab
- Manage high-volume inbound calls, emails, and live chat inquiries from Mandarin-speaking clients.
- Resolve customer concerns, billing inquiries, and technical troubleshooting requests with accuracy and empathy.
- Maintain comprehensive records of customer interactions and process transactions in the company CRM.
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution.
- Consistently meet or exceed Key Performance Indicators (KPIs) regarding response time and customer satisfaction scores.
- Provide translation support for documents and communication as required to facilitate smooth business operations.
- Stay updated on product knowledge and internal policies to provide accurate and relevant information to clients.
Kualifikasi
- Native or professional fluency in Mandarin (speaking, reading, and writing) is mandatory.
- Proficiency in English for business communication.
- Prior experience in a Customer Service, BPO, or Call Centre environment is highly preferred.
- Excellent verbal and written communication skills with a strong ability to build rapport.
- Ability to multitask and navigate multiple software systems simultaneously.
- Strong problem-solving skills and the ability to remain calm under high-pressure situations.
- Willingness to work in flexible shifts as required by the business.
- High School Diploma or equivalent; Bachelor’s degree is a plus.