Deskripsi Pekerjaan
Join Smart Outsourcing Solution as a Customer Service Representative specializing in Billing Support and become a vital part of our dynamic customer experience team. In this fast-paced role, you'll be the first point of contact for customers seeking resolution to billing inquiries, payment discrepancies, and account-related concerns. Your expertise in email and chat communication will ensure accurate, timely solutions while maintaining exceptional service standards. We value problem-solvers who thrive in high-pressure environments and can deliver precise information with empathy and efficiency. This position offers an opportunity to develop specialized billing knowledge while contributing to customer retention and satisfaction metrics. Our collaborative culture emphasizes continuous learning and career growth within the outsourcing industry.
Tanggung Jawab
- Handle billing inquiries and resolve payment discrepancies via email and chat channels
- Process payment adjustments, refunds, and account updates accurately
- Document customer interactions and billing resolutions in CRM systems
- Collaborate with billing department to resolve complex account issues
- Meet performance metrics for response time and resolution rate
- Maintain detailed records of billing transactions and customer communications
- Adhere to compliance standards and company billing protocols
Kualifikasi
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience, preferably in billing/financial support
- Proficiency in email/chat communication with strong written skills
- Basic knowledge of billing systems and payment processing
- Exceptional problem-solving abilities with attention to detail
- Ability to multitask in fast-paced, high-volume environment
- Strong computer literacy including CRM software and MS Office
- Excellent time management and organizational skills