Deskripsi Pekerjaan
Join Foundever's dynamic Customer Service team in Makati and launch your career in the thriving BPO industry! We offer a competitive base salary of ₱47,000 – ₱70,000 monthly plus lucrative sales commission opportunities, totaling potential earnings up to ₱110,000. As a key customer advocate, you'll resolve inquiries, build client relationships, and deliver exceptional support experiences through multiple channels. Our Makati-based operations provide a modern work environment with comprehensive training programs and clear career progression paths. Perfect for high school graduates seeking stability, growth, and the chance to develop valuable professional skills while serving diverse clientele. Apply today to become part of our award-winning team committed to customer excellence!
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer issues with empathy and efficiency while maintaining service standards
- Document interactions accurately in CRM systems and follow escalation protocols
- Identify upsell opportunities to achieve monthly sales commission targets
- Collaborate with team members to improve service quality and processes
- Adhere to company policies, data security guidelines, and compliance requirements
- Participate in ongoing training to enhance product knowledge and communication skills
Kualifikasi
- High school graduate or equivalent (K-12 education)
- Excellent command of written and spoken English
- Strong problem-solving and active listening abilities
- Basic computer literacy and familiarity with digital tools
- Ability to work flexible shifts including evenings/weekends
- Customer service or call center experience preferred
- Positive attitude and resilience in high-volume environments
- Willingness to undergo background checks and drug screening