Deskripsi Pekerjaan
Are you a dedicated professional looking to make a real impact in the BPO industry? Nais Corp is seeking a highly motivated Customer Service Representative (Morning Shift) to join our growing team. In this pivotal role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are resolved with speed, accuracy, and a friendly demeanor.
As a Morning Shift Representative, you will handle a high volume of inbound and outbound communications. Your primary objective will be to provide exceptional customer support, address complaints, and offer viable solutions that exceed expectations. We are looking for individuals who can thrive in a fast-paced environment and possess the resilience to turn challenging interactions into positive outcomes. Join us in Pasig City and enjoy a rewarding career with competitive compensation and a supportive work culture.
Tanggung Jawab
- Manage and respond to inbound and outbound customer inquiries via phone, email, or chat.
- Handle customer complaints and escalations efficiently, ensuring timely resolution.
- Provide accurate product and service information to clients to facilitate informed decisions.
- Document all customer interactions and updates accurately in the CRM database.
- Collaborate with team members and supervisors to resolve complex issues.
- Meet and exceed daily and monthly Key Performance Indicators (KPIs) and service level targets.
- Identify opportunities for upselling or cross-selling products to enhance customer value.
Kualifikasi
- High school diploma or Bachelor’s degree in any field is preferred.
- Excellent verbal and written communication skills in English.
- Previous experience in a Call Center or Customer Service role is a plus.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work effectively in a team-oriented, target-driven environment.
- Proficiency with basic computer applications and CRM software.
- Must be willing to work on a morning shift schedule.