Deskripsi Pekerjaan
Are you looking to kickstart your career in the BPO industry? Arbitrail is rapidly expanding, and we are searching for talented, customer-oriented individuals to join our specialized Travel Account team in the heart of Ortigas. As a Customer Service Representative, you will act as the voice of our brand, ensuring that travelers have a seamless experience from booking to arrival.
We pride ourselves on a fast-paced, supportive environment that rewards excellence. Whether you are a seasoned BPO professional or a high-potential applicant looking to grow, we provide the training and career pathing to help you succeed. Best of all, we offer a 1-Day Hiring Process so you can start your new career journey without the wait!
Tanggung Jawab
- Handle inbound customer inquiries via phone, email, and chat regarding travel bookings and itinerary adjustments.
- Resolve travel-related issues, including flight cancellations, rebooking, and refund requests, with empathy and efficiency.
- Provide accurate information regarding travel policies, documentation requirements, and local regulations.
- Collaborate with global travel partners and vendors to ensure exceptional service delivery.
- Maintain high levels of customer satisfaction (CSAT) by meeting or exceeding performance metrics.
- Document customer interactions accurately in our CRM system.
- Proactively offer solutions to improve the traveler's experience and solve complex problems in real-time.
Kualifikasi
- Completed at least 2 years of college education or a Senior High School graduate with relevant experience.
- Excellent verbal and written English communication skills.
- Previous experience in a BPO or customer-facing role is highly preferred but not required.
- Strong computer literacy and proficiency in navigating multiple applications simultaneously.
- Ability to work in a shifting schedule, including nights, weekends, and holidays.
- Resilient, detail-oriented, and capable of working in a fast-paced environment.
- Ability to multitask and handle high-pressure situations with professionalism.