Deskripsi Pekerjaan
Are you ready to jumpstart your professional journey in a world-class environment? Concentrix is looking for energetic, customer-focused individuals to join our growing team at our state-of-the-art Bridgetowne site. As a Customer Service Representative, you will be the voice of globally recognized brands, helping customers solve complex problems while building a rewarding career path in the BPO industry.
We value talent and growth. Beyond a competitive base salary of up to ₱26,000, we offer performance-based incentives of up to ₱35,000, comprehensive health benefits, and a workplace culture that prioritizes your professional development. If you are passionate about communication, problem-solving, and delivering exceptional service experiences, this is the perfect opportunity to thrive.
At Concentrix, we don't just fill positions; we build careers. Join us and experience a collaborative, high-energy environment designed to help you succeed.
Tanggung Jawab
- Manage incoming customer inquiries via phone, email, or chat with professionalism and empathy.
- Resolve customer issues accurately and efficiently while adhering to company quality standards.
- Document customer interactions clearly in the CRM system for future reference and process improvement.
- Identify and escalate priority issues to the appropriate internal departments when necessary.
- Meet or exceed individual and team-based key performance indicators (KPIs).
- Participate in regular coaching sessions to enhance product knowledge and communication skills.
- Provide feedback to management to help improve operational processes and service delivery.
Kualifikasi
- At least a Senior High School graduate or completed at least 2 years in college.
- Strong verbal and written English communication skills.
- Ability to multitask and navigate multiple computer systems simultaneously.
- Customer-centric mindset with a passion for problem-solving.
- Willingness to work in a shifting schedule, including weekends and holidays.
- Basic technical proficiency and typing skills.
- No prior BPO experience required, but previous customer service experience is a plus.