Deskripsi Pekerjaan
Accelerate your career with Concentrix at our Bridgetowne site! We're seeking dynamic Customer Service Representatives to deliver exceptional client experiences while enjoying competitive compensation. This full-time role offers a monthly salary of ₱25,000-26,000 plus performance incentives up to ₱35,000 annually. As a global leader in business process outsourcing, you'll gain exposure to diverse industries while developing valuable communication and problem-solving skills. Our supportive environment includes comprehensive training, career advancement opportunities, and a culture that recognizes achievement. Join us in transforming customer interactions and building your professional future in one of Metro Manila's premier business hubs.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer concerns with empathy and efficiency while maintaining service standards
- Document interactions accurately in CRM systems and update customer information
- Meet performance metrics including call quality, handle time, and CSAT scores
- Collaborate with team members to optimize service delivery processes
- Adhere to company policies and data security protocols
- Participate in ongoing training to enhance product knowledge and service skills
Kualifikasi
- High school diploma or equivalent (college graduates preferred)
- Minimum 6 months customer service or call center experience
- Excellent command of English (verbal and written)
- Strong problem-solving and active listening abilities
- Proficiency in computer applications and multitasking
- Ability to work flexible shifts including weekends
- Willingness to learn new technologies and systems
- Positive attitude with commitment to customer satisfaction