Deskripsi Pekerjaan
Join our team as a Customer Service Representative in Cagayan de Oro and become the voice of our company! As a CSR, you will serve as the direct liaison between our organization and our valued customers, playing a crucial role in building strong relationships and ensuring exceptional service experiences.
In this dynamic role, you will be the front line of support, responsible for answering inquiries, resolving issues, and providing information across multiple channels including phone, email, and chat. Your empathetic communication skills and problem-solving abilities will be essential in maintaining customer satisfaction and loyalty.
We are looking for passionate individuals who thrive in a fast-paced environment and are committed to delivering outstanding service. If you have excellent communication skills, a positive attitude, and a desire to help others, we encourage you to apply for this exciting opportunity to grow your career in customer service.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer issues and complaints effectively, ensuring high levels of customer satisfaction
- Provide accurate information about products, services, and company policies
- Document customer interactions and maintain detailed records in the CRM system
- Collaborate with other departments to resolve complex customer issues
- Identify opportunities for process improvements and customer service enhancements
- Meet or exceed performance metrics including call handling time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Kualifikasi
- High school diploma or equivalent; college education is a plus
- Previous customer service or call center experience is preferred
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities and active listening skills
- Ability to remain calm and professional in high-pressure situations
- Proficient in using computers and customer service software
- Must be willing to work flexible hours including evenings and weekends
- Positive attitude with a genuine desire to help customers