Deskripsi Pekerjaan
Are you ready to kickstart your career in the thriving BPO industry? Nezda Technologies is actively hiring Customer Service Representatives to join our dynamic Telco team in Cagayan de Oro! Whether you are an experienced customer service professional or a motivated fresh graduate looking to make your mark, we have a place for you. We even provide an attractive, comprehensive relocation package for successful candidates moving to CDO to help you transition seamlessly into your new home and career!
In this role, you will be the first point of contact for customers of one of the leading global telecommunications brands. You will handle customer inquiries, troubleshoot basic technical issues, manage account updates, and ensure every customer walks away with a positive, memorable experience. This is not just a standard call center job; it is a clear career path filled with opportunities for rapid promotion, continuous skill training, and professional development.
Why join Nezda in CDO? Beyond a highly competitive base salary ranging from ₱16,850 to ₱21,000 per month, we offer robust employee benefits. You will enjoy a comprehensive health insurance plan (HMO), night differential pay, government-mandated benefits, exciting performance-based incentives, and a highly supportive work environment that values your mental and physical well-being. Take the leap, build your career in a booming tech hub, and apply today to secure your future with an industry-leading partner!
Tanggung Jawab
- Provide exceptional customer support via phone, email, or chat to resolve telecommunications account inquiries.
- Troubleshoot basic technical issues related to mobile networks, internet connectivity, and cable services.
- Assist customers with billing inquiries, account activations, payment processing, and service plan upgrades.
- Accurately document customer interactions, notes, and transactions in the central CRM system.
- Meet and exceed key performance indicators (KPIs) such as Average Handling Time, Quality Score, and Customer Satisfaction (CSAT).
- Escalate complex billing or technical issues to the appropriate tier-2 support teams when necessary.
Kualifikasi
- Open to High School Graduates, Senior High School Graduates, or College Undergraduates.
- Excellent verbal and written English communication skills.
- Basic computer literacy and comfort navigating multiple software systems simultaneously.
- Willingness to relocate to Cagayan de Oro (relocation package assistance provided for qualified candidates).
- Flexibility to work in shifting schedules, including night shifts, holidays, and weekends.
- Prior experience in customer service, retail, or a call center environment is a strong advantage but not required.