Deskripsi Pekerjaan
Are you a people person with a passion for excellence? Golden Dragon Motor Sales Corp is looking for a dynamic and dedicated Customer Service Representative to join our growing team in Las Pinas City. In this role, you will be the voice of our company, providing top-tier support to our valued clients and ensuring every interaction reflects our commitment to quality service.
As a Call Center Agent, you will handle inbound and outbound inquiries, assist customers with their automotive needs, and provide solutions that uphold our reputation for excellence. We are looking for individuals who are energetic, tech-savvy, and ready to thrive in a fast-paced environment. If you possess strong communication skills and a customer-first mindset, we want to hear from you!
Tanggung Jawab
- Manage a high volume of inbound and outbound customer calls with professionalism and efficiency.
- Provide accurate and detailed information regarding vehicle sales, services, and dealership inquiries.
- Resolve customer complaints or issues promptly while maintaining a positive and empathetic demeanor.
- Maintain detailed and accurate records of customer interactions within our CRM system.
- Collaborate with the sales and service departments to ensure a seamless customer experience.
- Follow company communication scripts and protocols to ensure consistency in service delivery.
- Meet and exceed individual and team performance KPIs related to call handling and customer satisfaction.
Kualifikasi
- High School Diploma or equivalent; college degree is a plus.
- Previous experience in a call center, BPO, or customer service role is highly preferred.
- Excellent verbal and written communication skills in English and Filipino.
- Strong computer literacy and ability to navigate multiple software applications simultaneously.
- Demonstrated ability to remain calm and professional under pressure.
- Excellent organizational skills and attention to detail.
- Willingness to work on shifting schedules, including weekends or holidays if required.