Deskripsi Pekerjaan
Golden Dragon Motor Sales Corp is currently seeking a dedicated and professional Customer Service Representative (Call Center Agent) to join our expanding team in Baguio City. As a premier automotive sales company, we are committed to providing exceptional service and building lasting relationships with our customers. This role is vital in upholding our standard of excellence through effective communication and problem-solving.
In this position, you will manage inbound calls daily, assisting customers with inquiries regarding vehicle purchases, service appointments, parts inquiries, and general concerns. You will process orders, update customer accounts, resolve complaints with empathy and efficiency, and ensure accurate documentation using our CRM system. Success in this role requires strong command of English, active listening, resilience, and the ability to multitask in a fast-paced environment.
We value our employees and offer a supportive work culture, paid training, competitive compensation with benefits, and clear paths for career advancement. You will work in a modern call center facility with a team that celebrates achievements and fosters growth. If you are passionate about customer service and eager to contribute to a reputable company, we encourage you to apply today.
Tanggung Jawab
- Answer incoming customer calls and respond to inquiries about products and services.
- Provide accurate information regarding promotions, pricing, and order status.
- Resolve customer complaints efficiently and escalate issues when necessary.
- Process orders, returns, and exchanges in a timely manner.
- Maintain detailed and accurate customer records.
- Collaborate with team members to ensure consistent service delivery.
- Meet performance metrics such as call handling time and customer satisfaction.
- Stay updated on product knowledge and company policies.
Kualifikasi
- High school diploma or equivalent; college degree is an advantage.
- Proven experience in a customer service role, preferably in a call center environment.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and navigate multiple systems simultaneously.
- Proficiency in using computer applications (e.g., MS Office, CRM software).
- Flexibility to work in shifting schedules including weekends and holidays.
- Must be willing to work on-site in Baguio City.