Deskripsi Pekerjaan
Are you a passionate communicator looking to build your career in a dynamic environment? Golden Dragon Motor Sales Corp is currently seeking a highly motivated Customer Service Representative to join our expanding team in Angeles City. In this role, you will be the primary voice of our company, providing exceptional support, resolving inquiries, and ensuring that every client interaction reflects our commitment to excellence.
We are looking for individuals who thrive in a fast-paced call center setting and possess a natural ability to build rapport with customers. If you are detail-oriented, solution-driven, and eager to represent a reputable brand, we want to hear from you. We offer a supportive workplace culture, opportunities for professional growth, and a competitive compensation package.
Tanggung Jawab
- Handle high-volume inbound and outbound customer inquiries via phone, email, and chat with professionalism.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer complaints efficiently by identifying the root cause and providing appropriate solutions.
- Maintain detailed and accurate records of customer interactions within the CRM system.
- Coordinate with internal departments to ensure timely follow-up and resolution of escalated issues.
- Meet and exceed individual and team performance metrics, including call quality and resolution time.
- Contribute to team efforts by participating in training sessions and suggesting process improvements.
Kualifikasi
- Completed at least 2 years of college or Senior High School graduate.
- Proven experience as a Call Center Agent, Customer Service Representative, or in a client-facing role is preferred.
- Excellent verbal and written communication skills in English and Filipino.
- Strong problem-solving abilities and the capacity to handle difficult situations with patience.
- Proficiency in computer applications, including MS Office and CRM software.
- Ability to multitask and adapt to changing business needs in a fast-paced environment.
- Must be willing to work on-site in Angeles City, Pampanga.