Deskripsi Pekerjaan
Are you a people person with a passion for solving problems? Golden Dragon Motor Sales Corp is seeking a motivated Customer Service Representative (Call Center Agent) to join our dynamic team in Mandaue City, Cebu. In this role, you will be the voice of our company, ensuring our customers receive top-notch support and assistance. We pride ourselves on delivering exceptional service, and we need a dedicated professional to help us maintain that standard. If you thrive in a fast-paced environment and have excellent communication skills, we want to hear from you.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues with empathy and efficiency.
- Provide accurate product and service information to clients.
- Document all customer interactions and transactions in our CRM system.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Kualifikasi
- Proven experience in a customer service or call center role (1+ years preferred).
- Excellent verbal and written communication skills in English.
- Strong problem-solving and conflict resolution abilities.
- Ability to multitask and work effectively in a fast-paced setting.
- Proficient in using computer applications and CRM software.
- High school diploma or Bachelor’s degree in any field.