Deskripsi Pekerjaan
Are you ready to become the voice of excellence at ConstantiKnow Inc? We are seeking a highly motivated Call Center Representative to join our dynamic team in Makati City. In this pivotal role, you will serve as the primary point of contact for our valued customers, handling inquiries with empathy and professionalism.
Your day-to-day will involve managing inbound and outbound calls, resolving complex issues, and ensuring that every client interaction leaves a lasting positive impression. We pride ourselves on a supportive work culture that values performance and rewards dedication. If you are looking for a challenging yet rewarding career in the BPO industry where your efforts directly translate into financial growth, this is the perfect opportunity for you.
Tanggung Jawab
- Handle a high volume of inbound and outbound customer calls with a professional and empathetic tone.
- Resolve customer inquiries, complaints, and technical issues efficiently while adhering to company scripts and guidelines.
- Accurately document all customer interactions and account information into the CRM system.
- Provide accurate information regarding products, services, and billing to ensure customer satisfaction.
- Escalate unresolved issues to senior agents or supervisors to ensure timely resolution.
- Collaborate with cross-functional teams to improve service processes and customer experience.
- Meet and exceed daily, weekly, and monthly performance targets regarding call handling and quality scores.
Kualifikasi
- High school diploma or Bachelor’s degree in any field.
- Proven experience in a customer service or BPO environment is highly preferred.
- Excellent verbal communication and active listening skills in English.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Proficient in computer applications and typing with high accuracy.
- Ability to work in a fast-paced environment with varying shifts.
- A positive attitude, strong work ethic, and willingness to learn.