Deskripsi Pekerjaan
Join Golden Dragon Motor Sales Corp as a Customer Service Representative and become the voice of our valued customers! We're seeking passionate individuals to deliver exceptional service experiences through our call center operations. In this dynamic role, you'll handle customer inquiries, resolve concerns, and build lasting relationships while representing our trusted automotive brand. We provide comprehensive training, career growth opportunities, and a supportive team environment where your communication skills shine. If you thrive in fast-paced settings and are committed to exceeding customer expectations, this is your chance to make a meaningful impact in the automotive industry.
Tanggung Jawab
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve product inquiries, billing issues, and service complaints
- Process orders and provide accurate product information
- Document customer interactions and maintain CRM records
- Collaborate with support teams to resolve complex issues
- Meet performance metrics including call quality and resolution times
- Continuously update product knowledge and service protocols
Kualifikasi
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency in CRM software and MS Office applications
- Ability to work flexible schedules including weekends
- Resilience under pressure with customer-focused mindset