Deskripsi Pekerjaan
Are you looking for a fast-paced career with a company that values your growth? Stark BPO Services is currently seeking a highly motivated and communicative Customer Service Representative to join our dynamic team in Makati City. As a front-line ambassador for our brand, you will play a pivotal role in ensuring our clients receive top-tier support while growing your professional skill set.
We pride ourselves on providing a supportive environment, competitive compensation, and a clear path for career advancement. Whether you are an experienced call center professional or a talented individual looking to transition into the BPO industry, we offer an efficient online application process to get you started quickly. Join us and enjoy excellent perks, including comprehensive health insurance, performance-based bonuses, and flexible work arrangements tailored to meet your needs.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism.
- Resolve customer issues, concerns, and complaints efficiently to ensure high satisfaction rates.
- Maintain accurate customer records in the CRM database during and after calls.
- Meet and exceed key performance indicators (KPIs) including average handle time and first-call resolution.
- Collaborate with team leaders and management to improve service workflows.
- Provide product or service information, explaining features and benefits to customers.
- Escalate complex issues to the appropriate department for further investigation when necessary.
Kualifikasi
- Educational attainment of at least Senior High School graduate or equivalent.
- Strong verbal and written communication skills in English.
- Excellent active listening and problem-solving abilities.
- Ability to multitask in a fast-paced, high-volume environment.
- Basic computer literacy and proficiency with office software.
- Ability to work in shifting schedules, including weekends and holidays if required.
- Previous BPO or customer service experience is an advantage but not required; fresh graduates are welcome to apply.