Deskripsi Pekerjaan
Are you passionate about delivering exceptional customer experiences? Join our dynamic call center team at DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY and accelerate your career with our exclusive June intake program! We're seeking enthusiastic Customer Service Representatives to join our Wave 1 hiring initiative – featuring no assessments and same-day job offers for qualified candidates. Enjoy competitive compensation ranging from ₱20,000 to ₱29,000 monthly, plus comprehensive benefits and structured career advancement pathways.
As a CSR, you'll become the voice of our clients, resolving inquiries with empathy and professionalism while building lasting customer relationships. Our training program equips you with industry-leading communication skills and technical expertise to thrive in a fast-paced environment. Whether you're a fresh graduate or an experienced professional, this opportunity offers stability, growth, and the chance to join a company that invests in its people's success.
Tanggung Jawab
- Handle inbound/outbound customer calls and digital communications with professionalism
- Resolve product/service inquiries and troubleshoot technical issues
- Document customer interactions accurately in CRM systems
- Meet performance metrics including call quality and resolution times
- Collaborate with team members to improve service efficiency
- Adhere to company policies and compliance standards
- Identify opportunities for process improvements
Kualifikasi
- High school diploma or equivalent; college graduates preferred
- Fluent in English with strong verbal/written communication skills
- Customer-focused mindset with problem-solving aptitude
- Ability to work flexible shifts including evenings/weekends
- Basic computer literacy and typing proficiency
- No prior experience required – training provided
- Must pass background check and drug screening