Deskripsi Pekerjaan
Are you a fresh graduate looking to kickstart your career in customer service? STACKph is seeking enthusiastic individuals to join our dynamic team as Customer Service Representatives for our voice account. This is an excellent opportunity to develop essential communication skills while providing exceptional support to our valued clients.
At STACKph, we believe in nurturing talent and providing comprehensive training to ensure your success. As a Customer Service Representative, you'll be at the forefront of client interactions, handling inquiries, resolving issues, and maintaining high customer satisfaction standards. Our supportive work environment and flexible scheduling options make us an ideal employer for those seeking work-life balance.
We offer competitive compensation packages, performance-based incentives, and clear pathways for career advancement. Whether you're starting your professional journey or looking to transition into customer service, our call center voice account provides the perfect platform to grow both personally and professionally. Join us and become part of a company that values your potential and invests in your development.
Tanggung Jawab
- Handle inbound and outbound calls with professionalism and empathy
- Provide accurate information and solutions to customer inquiries
- Document all customer interactions and maintain detailed records
- Meet or exceed performance metrics including call quality and resolution time
- Collaborate with team members to ensure consistent service delivery
- Adhere to company policies and procedures at all times
- Participate in regular training sessions to enhance product knowledge and skills
- Identify opportunities for process improvements and provide constructive feedback
Kualifikasi
- High school graduate or equivalent; college students and fresh graduates are encouraged to apply
- Excellent communication skills with clear and articulate speech
- Strong problem-solving abilities and customer-focused mindset
- Basic computer literacy and willingness to learn new technologies
- Ability to work in a fast-paced environment with minimal supervision
- Willingness to work flexible shifts including weekends and holidays
- Positive attitude and willingness to grow within the company
- No prior experience required - comprehensive training will be provided