Deskripsi Pekerjaan
Are you looking to kickstart your career with an established industry leader? RecruitFirst is currently seeking a dedicated and professional Customer Service Representative to join our client's dynamic team in Kampong Ubi. This is an excellent opportunity to refine your communication skills and gain valuable corporate experience in a fast-paced call centre environment.
As a Customer Service Representative, you will act as the primary point of contact for our valued customers. You will be responsible for handling inquiries, resolving issues, and providing top-tier support that aligns with our company’s commitment to excellence. We are looking for individuals who are empathetic, detail-oriented, and capable of working in a collaborative team setting.
This is a 1-year contract role, perfect for those seeking stability and professional growth within a reputable organization. If you are passionate about service excellence and thrive in a structured environment, we want to hear from you!
Tanggung Jawab
- Manage high-volume inbound and outbound customer inquiries via phone and email.
- Provide accurate and timely information regarding products, services, and account status.
- Identify and troubleshoot customer concerns to provide efficient and satisfactory resolutions.
- Document customer interactions and update account information in the CRM system with precision.
- Collaborate with internal departments to escalate complex issues and ensure timely follow-up.
- Maintain a deep understanding of company policies and service standards to ensure consistent delivery.
- Meet and exceed daily key performance indicators (KPIs) related to customer satisfaction and response time.
Kualifikasi
- Minimum GCE 'O' Levels, Diploma, or equivalent professional certification.
- Prior experience in a call centre or customer-facing role is highly preferred.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a patient, empathetic demeanor.
- Proficiency in Microsoft Office Suite and basic CRM navigation.
- Ability to commit to a 1-year contract duration.
- Strong interpersonal skills with a team-oriented mindset.
- Ability to adapt to rotating shifts or fast-paced work environments if required.