Deskripsi Pekerjaan
Join Ascendion's dynamic customer service team in Cebu and become a vital part of our global operations! We're seeking passionate Customer Service Representatives to deliver exceptional support experiences across multiple channels. This full-time role offers immediate start opportunities for individuals who thrive in fast-paced environments and are committed to resolving customer inquiries with empathy and efficiency. Enjoy competitive compensation, comprehensive training, and a collaborative culture that values your professional growth.
As a key ambassador of our brand, you'll handle inbound/outbound communications, troubleshoot technical issues, and build lasting customer relationships. Our Cebu-based team operates in a modern facility equipped with cutting-edge technology, ensuring you have all resources needed to succeed. Ascendion provides continuous learning opportunities, performance-based incentives, and a supportive environment where your contributions are recognized.
This position is perfect for customer service professionals seeking stability, career advancement, and the chance to make a tangible impact. If you're ready to elevate your career with a forward-thinking organization, apply today and start your journey with Ascendion!
Tanggung Jawab
- Handle customer inquiries via phone, email, and live chat with professionalism and accuracy
- Resolve technical and billing issues using established protocols and product knowledge
- Document interactions in CRM systems while maintaining data integrity and compliance
- Collaborate with technical teams to escalate complex cases and ensure timely resolution
- Meet performance metrics including CSAT scores, resolution times, and call volume targets
- Proactively identify process improvements and suggest customer experience enhancements
- Participate in ongoing training sessions to maintain updated product knowledge
Kualifikasi
- High school diploma or equivalent; college education preferred
- Minimum 1 year customer service/call center experience
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities with attention to detail
- Proficiency in Windows OS and CRM software (Salesforce preferred)
- Ability to multitask in a fast-paced environment with minimal supervision
- Positive attitude and resilience when handling challenging customer situations