Deskripsi Pekerjaan
Are you ready to launch a rewarding career in the vibrant BPO sector of the Philippines? TTEC Cebu 2 is currently looking for a passionate Customer Service Representative to join our dynamic team in Danao City, Cebu. We are specifically looking for enthusiastic individuals who are open to beginners, offering comprehensive training to help you succeed in a fast-paced environment. In this role, you will engage with clients through various communication channels, providing top-tier support and solutions that enhance our brand reputation.
Our company culture is built on support, respect, and work-life balance. We believe in investing in our people, which is why we offer a competitive monthly salary between ₱20,000 and ₱26,000, along with excellent health benefits and clear opportunities for career advancement. Whether you are new to the industry or looking for a stable, growth-oriented role, this is the perfect opportunity to join a global leader in customer experience. Don't miss your chance to grow with us!
Tanggung Jawab
- Handle inbound and outbound customer calls to resolve inquiries and provide accurate information.
- Address customer complaints and escalate complex issues to the appropriate team members.
- Build rapport with customers to ensure high satisfaction and loyalty.
- Update customer records in the CRM system with detailed notes and interactions.
- Collaborate with cross-functional teams to improve service processes and quality.
- Adhere to company policies and scripts to ensure consistent service delivery.
Kualifikasi
- Open to beginners with no prior experience required (training provided).
- Must be located in or willing to relocate to Danao City, Cebu.
- Excellent verbal communication and active listening skills.
- High school diploma or equivalent qualification.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using computer systems and navigating multiple applications.