Deskripsi Pekerjaan
Join Nezda Technologies as a Customer Service Representative and embark on a rewarding career in the dynamic world of customer service! We are seeking passionate individuals, whether you're experienced or just starting your professional journey, to join our dedicated team.
At Nezda Technologies, we value our employees and offer a competitive compensation package of up to ₱45,000 per month, along with opportunities for growth and development. Our virtual application process makes joining our team convenient and accessible to qualified candidates from Metro Manila and surrounding areas.
As a Customer Service Representative, you'll be the face of our company, providing exceptional service to our clients and resolving inquiries with professionalism and efficiency. If you have GDS (Global Distribution System) experience, we have special packages available for you!
We believe in creating a supportive work environment where you can thrive and build a successful career. Whether you prefer working on-site or in a hybrid setting, we have flexible options to suit your needs. Apply now and become part of our growing team at Nezda Technologies!
Tanggung Jawab
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues and complaints in a timely and satisfactory manner
- Process orders, provide product information, and assist with transactions
- Document customer interactions and maintain accurate records in the system
- Collaborate with team members and other departments to ensure seamless service delivery
- Meet or exceed performance metrics including call handling time and customer satisfaction scores
- Stay updated on product knowledge and company policies to provide accurate information
- Identify opportunities for process improvements and suggest solutions to management
Kualifikasi
- High school diploma or equivalent; college education is a plus
- Excellent communication skills in both written and English language
- Strong problem-solving abilities and customer-focused mindset
- Basic computer literacy and proficiency with customer service software
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Prior experience in customer service or call center is preferred but not required
- Experience with GDS (Global Distribution System) is an advantage
- Must be willing to work on-site or in a hybrid setting as required