Deskripsi Pekerjaan
Join Foundever as a Customer Service Representative and become the voice of our valued customers! This entry-level opportunity welcomes fresh graduates and career changers to deliver exceptional support experiences. You'll be at the forefront of our customer success journey, handling inquiries, resolving concerns, and ensuring every interaction leaves a positive impression. Our comprehensive training program equips you with the tools to thrive in a dynamic environment while building transferable skills in communication, problem-solving, and customer empathy. Enjoy a competitive starting package with growth opportunities to advance your career in the customer service industry. Foundever fosters a supportive culture where your development matters, offering flexible schedules and a collaborative team atmosphere.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat channels
- Resolve customer concerns with empathy and efficiency
- Handle escalations and complex issues following established protocols
- Document interactions accurately in CRM systems
- Meet performance metrics including response time and resolution rate
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
Kualifikasi
- Open to fresh graduates and career shifters
- Excellent communication skills in English
- Basic computer literacy and typing proficiency
- Strong problem-solving abilities
- Customer-focused mindset with patience
- Ability to work flexible shifts including evenings/weekends
- Willingness to complete paid training program
- Positive attitude and adaptability