Deskripsi Pekerjaan
Are you ready to jumpstart your career with one of the world's leading customer experience (CX) companies? Concentrix is urgently hiring Customer Service Representatives for our state-of-the-art site in Davao City! This is your opportunity to join a global organization that prioritizes innovation, diversity, and long-term professional growth.
We are seeking dedicated and energetic individuals who are passionate about providing outstanding service. As a Customer Service Representative, you will be the primary point of contact for our prestigious international clients, delivering top-tier support and effective solutions to their valued customers. Whether you are a fresh graduate eager to begin your professional journey or an experienced professional seeking a dynamic environment, Concentrix provides the comprehensive training, cutting-edge tools, and advancement opportunities necessary for your success.
Working with Concentrix means you are part of a global family that supports you every step of the way. Our culture is built on respect, learning, and celebration of achievements. You'll find a vibrant, inclusive atmosphere where collaboration is key, and your contributions are recognized and rewarded.
Your Key Responsibilities:
- Manage high-volume inbound calls, emails, and live chats with professionalism and empathy.
- Identify customer needs, troubleshoot issues, and provide accurate information regarding products and services.
- Document all interactions in our CRM system to ensure precise record-keeping.
- Meet and exceed performance goals for customer satisfaction, quality assurance, and efficiency.
- Work closely with team members and leadership to enhance customer experience and streamline processes.
- Stay informed on the latest product updates, company policies, and industry trends.
- Maintain strict adherence to work schedules and company guidelines.
Why Join Concentrix Davao?
- Competitive monthly salary package ranging from ₱19,000 to ₱20,000.
- Exclusive GCash perks and a comprehensive benefits package.
- Full paid training to ensure you are confident and prepared.
- Clear career advancement paths with opportunities for internal promotion.
- Comprehensive health insurance (HMO) coverage from day one.
- Engaging and supportive work environment with regular team-building activities.
This urgent hiring campaign is your chance to secure a stable and rewarding career in the thriving BPO industry in Davao. Don't let this opportunity pass you by!
Apply now and take the first step towards an exciting future with Concentrix. We look forward to welcoming you to our growing family!
Tanggung Jawab
- Manage high-volume inbound calls, emails, and live chats with professionalism and empathy.
- Identify customer needs, troubleshoot issues, and provide accurate information regarding products and services.
- Document all interactions in our CRM system to ensure precise record-keeping.
- Meet and exceed performance goals for customer satisfaction, quality assurance, and efficiency.
- Work closely with team members and leadership to enhance customer experience and streamline processes.
- Stay informed on the latest product updates, company policies, and industry trends.
- Maintain strict adherence to work schedules and company guidelines.
Kualifikasi
- At least a High School (Old Curriculum) or Senior High School Graduate.
- Excellent communication skills in English, both verbal and written.
- Previous customer service or BPO experience is an advantage, but not required – fresh graduates are highly encouraged to apply.
- Willing to work onsite in Davao City.
- Able to work in a shifting schedule, including weekends and holidays.
- Strong problem-solving skills and a positive, can-do attitude.
- Basic computer literacy and typing skills.
- Must be willing to start immediately.