Deskripsi Pekerjaan
Join HSBC, one of the world's largest banking and financial services organizations, as a Customer Service Representative. We're hosting exclusive open house events every Tuesday, Wednesday, and Thursday for on-the-spot processing and interviews. This is your opportunity to launch your career with a global leader while providing exceptional service to our diverse clientele.
As a key member of our contact centre team, you'll handle customer inquiries, resolve issues, and ensure seamless banking experiences. We offer comprehensive training, career advancement opportunities, and a dynamic work environment where your skills make a real impact. Perfect for individuals seeking growth in the financial services sector.
Our open houses provide a streamlined hiring process – simply bring your resume and positive attitude! No need for lengthy online applications. Join us to develop valuable skills in communication, problem-solving, and financial services while working with a world-class team.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve banking-related issues with empathy and efficiency
- Process transactions and update customer account information
- Meet performance metrics for call handling and customer satisfaction
- Document interactions accurately in customer relationship management systems
- Collaborate with team members to resolve complex customer concerns
- Continuously update knowledge on banking products and services
Kualifikasi
- High school diploma or equivalent (college education preferred)
- Excellent communication skills in English (verbal and written)
- Strong problem-solving and conflict resolution abilities
- Basic computer literacy and typing proficiency
- Ability to work in a fast-paced, target-driven environment
- Customer service experience or fresh graduates welcome
- Positive attitude and willingness to learn financial services